Shopping Help

Online Shopping

Shopping on the Lionella website is fast, easy and secure.

Arriving at the website:

Simply use the menu and click on the links of categories containing product groups that you would like to view.

On the product details page:

Here you can view product information and then if you want to order a product just chose options and quantity for that product and then click on the "Add to Cart" button.

In the shopping cart page:

Here you can view and edit the content of your shopping cart and have the options of proceeding to finalize the order by clicking the "Checkout" button or continue shopping more by clicking the "Shop More" button.

In the checkout pages:

Here you will be asked to provide your shipping and delivery details and to choose shipping method and complete the payment details for your order.

On the order confirmation page:

At the last stage of the order process you will be shown a detailed order summary which enables you to review and check the order details before finalizing the order by clicking on the "Confirm Order" button.

Your order is now completed:

You will be shown the order success page which contains your order details and a order details summary will automatically also be sent to the email address you provided earlier in the checkout process.

General shopping information

Shipping cost

You can view your orders estimate shipping cost in the shopping cart, the exact shipping cost and shipping options are show during checkout.

Payment & security

All our available payment methods are processed using high grade SSL encryption and you have a choice to purchase by credit card, paypal, echeck or bank transfer.

After process

When your order has been shipped you will receive an email with your package(s) shipping and tracking number(s). You can also log in to your account at the Lionella website to check your order(s) status and shipping number(s) at your own leisure and choice.

Returns

If you are not completely satisfied with your purchase, simply return the item or items along with your return tracking number (RMA) to us in their original condition within 14 days of receipt. We will issue a refund or exchange the item for a different model / size / color if preferred.