If you have any questions please read through our general information under first, if you can not find the information you need there please contact our customer service with your questions.
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General Information:

How to order: All the items you see are available to buy online. Simply click on the item you wish to buy, select the size or colour required and click "add to cart". You can then go back and add additional items to your basket or "proceed to checkout".

Payment : We accept Visa, Mastercard, American Express, Diners Club, JCB and Discover Cards.

Security: We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it.

This technology includes the following features:

• Authentification – this assures your browser that your data is being sent to the correct computer server, and that the server is secure
• Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server
• Data Integrity – this checks the data being transferred to ensure it has not been altered

Privacy: Registered information is only used to send you merchandise and information from LioNella.Com and are not made available to 3 parties. You can at anytime log in to LioNella.Com and check/edit your own information.

Shipping and Delivery : We ship to most countries world wide and offer free shipping for all orders over US$ 175.00  (Or the equivalent amount in your local currency)

Online Shipment Tracking: All shipments are sent via registered mail. Int. Express mail can be tracked online in detail during shipment. Int. Air mail can also be tracked online for most countries but some countries postal service only show the date it was delivered. You can find your local countries postal web sites by clicking here...

Estimated Shipment Time:

Special Orders: For special orders and for items which is temporarily out of stock the delivery time is 2-4 weeks.

Local Country Tax: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, you may want to contact your local customs office for further information.

Return or exchange an item: If you are not completely satisfied with your purchase, simply return the item or items along with your return trakking number (RMA) to us in their original condition*within 14 days of receipt.

Return Procedure: Log into your account at LioNella.Com , go to your order history page and choose order details, click on "I wish to return this product" next to the product you wish to return. Fill out the online return form and you will get an email with further information and your Return Tracking Number (RMA).

*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.

*Undeliverable Packages: Where packages are returned to us marked "Return to Sender", unclaimed, refused or returned without sufficient postage, any extra charges occuring because of this will be deducted from the refunded amount

*All customer queries will be answered within two working days.