Contact Us

Customer ServiceOur Customer Service team is here to assist you in whatever way we can. If you have any concerns or questions about our products or your order, please don't hesitate to contact us. We'll be glad to help!

Please ensure that you have checked our FAQ and help sections first as you may find the answers to your queries there

FAQ

Shipping

Size Chart

Contact Lionella Support & Customer Service

For your convenience, please use the contact form on this page to contact us with any questions, comments or concerns, we also welcome your suggestions and feedback.

If your query is regarding an order you've already placed, please include your order number so we can assist you as quickly as possible.

Office Hours:
Monday to Friday : 9h00 to 17h00

A Customer Service Representative will get back to you within one business day (typically sooner).
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Note: Our Customer support staff are English speaking, so if possible, please send your questions in English. If you need to contact us using another language, we will translate it so we can better understand your questions but the reply back from us will be in English.